Returns Policy
All returns must be made within 7 days from the time the product is delivered to you. Only unused items in their original factory packaging are returnable. Please note that all special orders are not exchangeable.

Refunds will only be issued if the item varies grossly from the item description and are not authorised for change of mind. If you are not satisfied with your purchase we can offer an exchange for an item of equal value, however all shipping costs must be paid by the customer. You will need to pay the return freight charges as these are non refundable. The original freight cost will not be refunded.

Please note for items which qualified for free shipping, the store credit will not include the original shipping cost Totsntales incurred to send the item to you. For example if you have purchased a nappy bag for $100 and received Free shipping on this item and you wish to exchange this bag for a store credit or another item, the credit amount will be $100 minus whatever shipping and handling charges Totsntales incurred to send this item to you, if that cost was $10, you will receive a store credit to the value of $100-$10= $90. Shipping and handling charges will be calculated by Totsntales on a case by case basis.

Opened and damaged goods will not be exchanged. It is the buyer's responsibility to ensure that the product they are exchanging is returned in original condition and packaging, any damage incurred during transit or whilst in the buyer's care will void the exchange. All returns must be posted using a traceable parcel service such as Registered post. Items that are lost or damaged during transit will not qualify for exchange. Exchanges will be authorised at the seller's discretion on a case by case basis and will not be confirmed until the goods have been assessed upon receipt.

All returns must be authorized prior to being returned and a reference number must accompany the item or your account will not be credited. You must email us at sales@totsntales.com before returning the item. If the purchaser believes the product is defective, they must email us at sales@totsntales.com and upon authorization, return the item (at their own expense), and if the product is deemed defective by the seller, a refund or exchange will be authorized, at the sellers discretion and postage will be reimbursed. Please note for all International orders postage is not refundable under any circumstances. International buyers will be need to cover the cost of returning the defective item and if a replacement is required the buyer will also need to pay the cost of posting the replacement back to them.

Please note we do not accept returns or offer exchange for change of mind on the following items:
• All special order items
• All Canvas wall art orders
• Wall clocks
• Custom made wooden products

Product Appearance
Please note that the appearance of our products may vary slightly on individual computers due to screen resolutions, colours and technology used. Our best efforts are always taken to ensure that the colours of all products displayed on our website are as close to the real colours of the products as possible. We do not take responsibility for variations in these colours due to technology, as this is out of our control.

Defective Products Policy
Before using your product, carefully examine the product for colour, design or quality imperfections before using. This is particularly important for our wall stickers. Test a small portion of the sticker on your wall, do not cut the stickers as claims against wall coverings, will not be accepted after cutting the product.

If you have received an order that is damaged or defective, contact us by email and we will resolve this as soon as possible (sales@totsntales.com).

Our Suppliers will replace any defective merchandise with merchandise of equal value.
Email is us to notify us of any defective product or error in your order. We will have your replacement product sent to you as soon as possible, once we authorize the replacement. You will need to send your defective order back to Totsntales, PO BOX 305, St Clair, NSW 2759 AUSTRALIA. Please include a copy of the invoice and other correspondence you have pertaining to this order, inside the package. Once we receive the defective product, we will issue you a refund for the cost of the defective product, plus reimburse your freight cost to return the defective product. Only Australia Post Registered Parcel or Express Post satchels freight charges will be reimbursed. Wall stickers and borders may not adhere to certain paints on the wall, and in this case an adhesive should be used.

Wall stickers and borders may not adhere to certain paints on the wall, and in this case an adhesive should be used. Products are not deemed faulty, if they are not compatible with the paint on a wall and refunds or replacements will not be provided in such cases.

Secure Online Ordering
The RapidSSL logo on the right hand side of our shop under "Security information" signifies that totsntales.com is secured by a RapidSSL 256 bit SSL certificate from RapidSSL, one of the most trusted organizations in internet security.

By shopping on totsntales.com, you can be sure all of your information is passed securely to us.

Sites secured by RapidSSL are utilizing 256 bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.

When a RapidSSL web server certificate is installed on a website, secure online transactions can be conducted with confidence. By activating the browser's "LOCK" icon, RapidSSL enables 256-bit encryption and assures online visitors that confidential information and transactions cannot be viewed, intercepted or altered. And because RapidSSL is the most advanced in the industry, you can be sure that RapidSSL certificates are only issued to fully authorized recipients.

Our RapidSSL SSL Certificate has also been independently verified by Trust Guard, another highly trusted organization focused solely on internet security. In addition, our website's hosting server is scanned daily by Trust Guard to check for thousands of vulnerabilities. By passing this scan on a daily basis, Tots n Tales is able to confidently ensure the safety and protection of your information.

Privacy Policy
All customer information gathered on this site will remain strictly confidential and used only for the purpose of processing orders, sending you updates on products or sending email newsletters to which you have subscribed. If you decide to subscribe to our mailing list, you will receive emails that may include company news, updates, promotions, etc, however, you may opt-out at any time by clicking the unsubscribe button at the bottom of any newsletter emails you receive from us.

Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product requested by the customer.

For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider (Eway - one of the most trusted and secure payment gateway providers) keeps this information encrypted and secure on your behalf.

All other customer information to be stored on our servers is kept secure by our 256 bit SSL certificate from RapidSSL, one of the world's most trusted organisations in internet security.